CUSTOMER SERVICE - CUSTOMER SATISFACTION SURVEY

If you want to answer this survey on paper and then send it to Antarte by post, please click here.

Your name:	*
Your Address:
Your Phone:	*
Your E-mail:	*
Invoice Number:	*
Is this your first purchase in Antarte?
How did you get in contact with our products?
In which store did you purchase Antarte products?	*

STORES
What is your opinion on the store general appearance?	Poor Fair Good Very Good
How do you rate Antarte Store customer service?	Poor Fair Good Very Good
What is your opinion on Antarte salesperson’s appearance?	Poor Fair Good Very Good
Do you think that the settings displayed represent Antarte furniture lines?	Poor Fair Good Very Good
How do you rate the support provided by Antart Factory concerning the Order?	Poor Fair Good Very Good
How do you rate the support provided by Antart Factory concerning the after sales service?	Poor Fair Good Very Good
How do you rate the orders delivery times?	Poor Fair Good Very Good
How do you rate the time for resolution of Maintenance/ Complaints in after sales service?	Poor Fair Good Very Good
PRODUCT
How do you rate the product regarding to raw material?	Poor Fair Good Very Good
How do you rate the product with regard to furniture fittings?	Poor Fair Good Very Good
How do you rate the product concerning finishing?	Poor Fair Good Very Good
What is your overall opinion of the product?	Poor Fair Good Very Good
DELIVERY TEAM
How do you rate the delivery team performance?	Poor Fair Good Very Good
Were they prompt to clarify all your doubts?	Poor Fair Good Very Good
What is your overall opinion of Antarte delivery team?	Poor Fair Good Very Good
DESIGN
How do you evaluate Antarte furniture lines design?	Poor Fair Good Very Good
How do you evaluate Antarte decoration lines design?	Poor Fair Good Very Good
How do you evaluate Antarte sofas lines design?	Poor Fair Good Very Good
PROMOTIONAL MATERIAL
How do you rate newspapers and magazines of Antarte?	Poor Fair Good Very Good
How do you rate Antarte outdoors?	Poor Fair Good Very Good
How do you rate Antarte catalogs?	Poor Fair Good Very Good
How do you rate Antarte fairs?	Poor Fair Good Very Good
How do you rate Antarte website?	Poor Fair Good Very Good
What is your overall opinion of Antarte?	Poor Fair Good Very Good
Do you know Antarte newsletter?	Yes No
Do you want to receive Antarte newsletter?	Yes No
Comments/Suggestions:
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